Nobody likes to wait for hours, or even days, for a reply from customer service teams, so make sure you research the quality of the vendor’s customer support before you make any final decisions.
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Both apps allow you to handle any kind of request – emails, calls, live chats, and social mass-media requests. The apps are free for every LiveAgent user, so you can download them anytime.
Automating tasks and creating email templates/canned messages through the ticketing system allows agents to allocate their time for customers Sopra need.
We carefully selected features Durante our pricing plans so you can pick the most affordable plan with the best value. Pay only for what you use without breaking your budget.
This help desk solution is easily accessible to everybody including those who don’t consider themselves particularly tech-savvy.
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If you’re looking for help desk software that is easy to set up, LiveAgent is the option for you. You don’t need to worry about involving your IT department, nor do you need to know how to code.
It not only offers a great amount of essential and advanced features, but it also has more than 150 integrations so you know that you can create a unified experience for your clients and boost customer retention.
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Moreover, the customer service team can chat outside the help desk tickets too. Efficient teamwork will elevate your customer service to a professional level, which will result in happy customers.
Your customers use all kinds of ways to reach out like email, phone, messengers or dal vivo chat, so website keeping all communication Sopra one place helps your customer service agents understand the issue better and answer faster.
LiveAgent consistently boasts high ratings on sites like Capterra, TrustRadius, and G2. The community enjoys its wide range of features and integrations at an affordable price.
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